Spa Etiquette

Welcome to Spatique!  We are so excited that you have chosen our skin care and wellness center, and we are eager to help you achieve your skin care, image and wellness goals!   Services are offered by appointment only, and you will love our charming location.  We’ve created a wonderfully relaxing and private environment just for you to unwind, rejuvenate and enhance your image!

 

New Guests
Guests not already registered with Spatique will need a valid credit card to hold your spa reservation.

Rescheduling Policy
We understand that unanticipated events happen occasionally in everyone’s life.  In our desire to be effective and fair to all clients, the following policy is honored:

You may reschedule your appointment booked online up until 24 hours beforehand.  Keep in mind that your appointment time is reserved exclusively for you.  If your reserved time will not work for any reason, please call (913)685-4866 at least 24 hours in advance or reschedule online at least 24 hours in advance.  Because late cancellations and no-shows prevent other clients from being able to book prime service hours, we appreciate your consideration in honoring our rescheduling policy.

Be Courteous
Your courtesy in honoring our Rescheduling Policy allows the opportunity for someone else to schedule an appointment, or for our staff to call clients on our Waiting List.    

No-Shows and Late Cancellations
Should you forget or consciously choose to forgo your appointment for whatever reason, you will be considered a “no-show.” Your cancellation is considered late if not received at least 24 hours in advance of your scheduled appointment.  A Late Cancellation Fee of $30 per service is charged for missed appointments and late cancellations.  If you have multiple services scheduled in one appointment block, the late fee will be assessed for each service. 

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your Therapist will determine if there is enough time remaining to start your treatment.  Regardless of the length of the treatment actually given, you will be responsible for the full session.  Out of respect and consideration for your Therapist and other clients, please plan accordingly and arrive 5 minutes early.  If you need to complete New Client Forms, please plan to arrive 10-15 minutes early.

Gratuity
Leaving a tip is always at your discretion.  It is not included in your cost of service, and you are welcome to show your appreciation to your Therapist by leaving a gratuity in cash or by adding it to your credit card payment.  Gift cards may not be used for gratuities.  The customary average gratuity for spa services is 15-20%.

Enter Quietly
Before entering the spa, please turn off your mobile phone or other devices that will ring, sing or vibrate. To ensure your time is completely relaxing and that you don’t disturb others, you may want to leave devices in your car.

We Love Kids
Your children who are age 10 or older are welcome to receive services by appointment only.  Due to safety considerations and limited space, we ask that you not bring children who will be waiting unattended while you receive services.

Gift Card Policy
Gift Cards, Spa Packages and Pre-paid Services are non-refundable. 
If you decide not to use a package or pre-paid service for its intended purpose, you may convert it to cash value to use for other spa services.  Anytime a spa package is purchased and redeemed for something other than the original service package purchased then the voucher converts to cash value and no discounts apply.  No conversion is allowed for packages that include retail products.  Any associated Spa Dollars are subject to forfeiture.

Prices for services are subject to change without notice.  All prices will be honored until the expiration date of any spa package or pre-paid service.  After the expiration date, should a price increase occur, the difference will be due at the time of your service.

Gifts Cards, Spa Packages and Pre-paid Services are not redeemable for cash or retail products. All Gift Cards, Spa Packages and Pre-paid Services must be presented upon checking in for service.

Spa Dollars, which may from time to time, be issued with Gift Cards and accumulated Loyalty Points, can only be redeemed towards spa services. Gift Cards do not include gratuity or applicable sales tax.  Gift Cards and Spa Packages typically expire one year from the purchase date.  Expiration dates for promotions and special offers on pre-paid services may vary.

Spa Week, SpaFinder, SpaWish Gift Cards and Gift Certificates are accepted for some services.  You will find these under the 3rd-Party Gift Card Menu and designated by (EGC) at the end of the appointment name.  These gift cards are not accepted as payment on spa memberships or for services offering a membership discount.  They may not be used for gratuity and may not be redeemed for retail items.  Be sure to present all gift cards upon check-in.

Your Privacy is Respected
We are committed to protecting the privacy of our clients and guests.  We will never sell or distribute information collected from you.  The information that you provide will only be used by Spatique Wellness, LLC dba Spatique Skin Care, and only as authorized.

We look forward to seeing you soon!